Zenith Advanced Solutions, LLC Contract Number: N00178-16-D-9123
Client: NAVSEA Warfare Centers, NAVSEA Headquarters
Contract Period of Performance: 30 June 2016 – 4 April 2019
Contract Place of Performance: Zones 2, 3, 4

Seaport-E Task Orders

9123_0001 Document

Team Members and Capability/Area of Expertise

Zenith Advanced Solutions, LLC specializes in providing support services in the area of Information Technology (IT), Information Assurance, Network Management, Computer Facilities Management, Software Engineering, Software Development, Program Management, Management Consulting, Administrative & Professional Support Services and Logistics Support Services to several Department of Defense (DoD) Organizations such as the Air Force, Air Force Reserve Command, Army and the Defense Logistics Agency (DLA).

• Customer Satisfaction POC: Eddie Driggers (478) 273-4115
• Company POC: Michael Harris (478) 273-4115
• Quality Assurance Program POC: Eddie Driggers (478) 273-4115

RightDirection Technology Solutions, LLC (RDTS) is a Veteran Administration Certified Service Disabled Veteran Owned Small Business (SDVOSB), 8(a), HUBZone, Small Disadvantaged Business and holds other certifications such as Maryland Minority Business Enterprise/Disadvantaged Business Enterprise (MBE/DBE), and Virginia Small, Women-owned, and Minority-owned Business (SWaM). RDTS is a current SeaPort-e prime holder and they bring extensive hands on experience and past performance in program management, systems engineering, custom software development, business process reengineering, acquisition and logistics support, staff augmentation, network operations, customer service support, systems administration, management and support services for libraries, computer operations support, security administration, software engineering, and help desk management support providing high quality, customer-focused services to federal, state, and local government and commercial customers. RDTS is committed to providing a wide array of high quality end-to-end IT solutions by leveraging a powerful combination of the industry best practices and leading standards, maximizing our people, processes, and partnerships to offer the best solution for each customer. RDTS has mature business and technology methodologies that contribute to corporate project success include the International Organization for Standardization (ISO) 9001:2008. The staff at RDTS is fully knowledgeable of ISO, Capability Maturity Model Integration (CMMI), Lean Six Sigma, Project Management Body of Knowledge® (PMBOK), and Agile processes to enhance quality delivery.

Point Of Contact:
Joey Hutchins
Tel: 410.814.7547
jhutchins@rightdirectiontech.com
http://www.rightdirectiontech.com/seaporte.htm

ASJ IT Services, LLC (ASJ ITS) is a current SeaPort-e prime holder and they provide the best and most flexible combination of knowledge, expertise, experience, industry partnerships, and top subject matter experts and to deliver innovations and technology to the SEAPORT E customers. ASJ ITS services are based on over 75 years of combined proven experience and knowledge of the Federal acquisition regulatory process and ability to build effective teams that bring tremendous value to the customer. ASJ ITS has certified expertise across the board in Information Technology Services, Network Engineering, Information Assurance, CYBER Security, Certification & Accreditation, Customer Service Helpdesk, Delivery/Support, Information Systems, Software Solutions, Cloud Servers, Project Management, Program Management and Logistics Management Services. The mission of ASJ IT Services is to provide the highest quality of IT Services and to exceed our client’s expectations. ASJ ITS is a verified Service Disabled Veteran Owned Small Business (SDVOSB) and an Economically Disadvantage Woman Owned Small Business.

Point Of Contact:
Arizone H. Brown
Tel: 757.277.3864
arizone.brown@asj-it.com
http://www.asj-it.com

Komplete Systems Integrators, Inc (KOMPSYS) is a Service Disabled Veteran Owned Small Business (SDVOSB) and a SeaPort-e prime holder who is focused on delivering advanced information technology products, services and custom solutions to government and enterprise customers for over 15 years. KOMPSYS offers extensive experience in the areas of data and voice communications, network management, hardware, software, data management, and server hosting which positively impacted a range of clients. Supporting this are strong, well established relationships with top equipment manufacturers, which enable us to address our customers’ every requirement while minimizing risk. Setting KOMPSYS apart is our commitment to quality. As an ISO 9001:2008 certified company, we deliver products and services that are both functional and reliable. Supporting this commitment are proven procedures, an internationally recognized certification, and audits by an objective organization that together provide a guarantee of lowered risk, which untested, hastily implemented quality plans cannot offer.

Point Of Contact:
David Dabney
Tel: 630.248.6972
dave.dabney@kompsys.com
http://www.kompsys.com

Zenith’s Quality Assurance Program

All Zenith quality assurance and quality control plans (QCP) are developed through our highly stringent, company-wide, Quality Management System (QMS). The primary goal of the QMS is to achieve and sustain effective coordination, standardization, optimization, and integrated quality assurance and quality control (QAQC) procedures across all department and program functions within the company.

Our Contract Managers and their teams are focused on achieving the customer’s program needs and continuously improving the quality process in order to ensure the highest level of performance is delivered to our customers. In order to achieve this objective, we provide personnel capable of ensuring that quality control standards are at the forefront of their performance and sustainable throughout the life of the contract. This level of commitment ensures that ALL quality assurance and delivery control measures are aligned with the specific delivery processes necessary to effectively support the Seaport-e program requirements. Our quality control program and ISO 9001:2008 designed management system will provide a plan tailored to the needs of the Seaport-e requirements. The purpose of this plan is to:

• Outline Zenith’s Organizational quality standards, policies, and best practices
• Identify the Quality Control tasks required for establishing processes, plans, and procedures; establishing controls and measurement methods; performing inspections; conducting evaluations and validations; taking corrective actions; monitoring customer feedback and continually improving program processes
• Describe the quality management approach that:

1. Ensures continued QCP development and adherence
2. Captures contract performance metrics
3. Ensures quality technical, schedule, and cost performance Task Order (TO) execution
4. Defines the quality management business processes
5. Identifies the documentation and the references upon which this QCP is based

Our Standards and Best Practices (SBP) policies, procedure documents, and tools govern the organizational QAQC policies, processes, and procedures. As stated, Zenith applies the ISO 9001:2008 standard as the overall model for its QMS and supplements that standard with other models, methods, and tools including the Project Management Body of Knowledge (PMBOKv4), IT Infrastructure Library (ITILv3), Lean Six Sigma (LSS), and the Earned Value Management System (EVMS), tailored appropriately to meet customer and business requirements.

Our approach to providing quality is simple, easy to understand, and effective. It consists of two interrelated parts. First, we use a series of our own corporate policies, procedures, and written Quality Control checklists tailored to the Seaport-e Task Order PWS requirements and Standard Operating Procedures (SOP) to ensure the highest quality services are delivered. Second, we use a dynamic inspection and response system to facilitate continuous process improvement. The purpose of our dual approach is to identify potential problems and deficiencies and correct them before they can occur. Our QMS approach provides a series of repeatable processes that drive continuous product and service improvement by linking management and technical standards and the processes they govern with the QAQC procedures.

Zenith is committed to implementing a complete QCP that ensures the highest quality and most consistent services are delivered. The accepted version of this QCP, once ratified by the Contracting Officer (CO), is continually updated and maintained, with approval from the CO, to ensure an effective and efficient quality control program remains in place for the life of the contract. Our QCP, as implemented by our trained and experienced program staff, identifies potential and actual problem areas in providing services against task requirements. It also includes processes for initiating corrective action (within defined time periods) when actual problems arise. The Quality Assurance Manager (QAM) provides direct support to the program management staff, making sure that all customer performance and quality delivery standards are in compliance.